Key Responsibilities:
Learning Strategy & Framework
-
Design and implement an organization-wide L&D strategy aligned with business and product goals.
-
Build structured learning pathways for technical, functional, and leadership roles.
-
Integrate L&D initiatives with the Performance Management System (PMS).
Capability Building (Core Focus)
-
Identify skill gaps across engineering, product, operations, and support teams.
-
Design targeted interventions for
● Product knowledge (features, architecture, use cases)
● Technical skills (coding, QA, DevOps, etc.)
● Functional skills (delivery, customer success, sales enablement)
● Behavioural skills (communication, ownership, collaboration)
Training Design & Delivery
-
Develop training programs (in-house and external)
-
Create onboarding and continuous learning programs
-
Leverage SMEs (Subject Matter Experts) for internal training delivery
-
Ensure blended learning (classroom, e-learning, hands-on labs)
Performance-Linked Learning
-
Align training initiatives to KPI/KRA gaps identified through PMS
-
Work closely with business leaders to improve team performance through capability Development
-
Build role-based competency frameworks
Measurement & Impact
-
Define and track effectiveness of training programs using:
● KPI improvements
● Productivity metrics
● Quality improvements (defect rates, TAT, etc.)
● Move beyond attendance-based tracking to outcome-based measurement
Learning Infrastructure & Tools
-
Implement and manage LMS or learning platforms
-
Create learning dashboards and reports for leadership
-
Enable automation and scalability of learning initiatives
Key Deliverables (First 6 Months)
-
Organization-wide competency framework
-
Skill gap analysis across functions
-
Quarterly learning roadmap
-
Role-based training programs launched
-
Training effectiveness measurement framework
-
Integration with PMS
Required Qualifications & Experience
-
3–5 years of experience in Learning & Development, preferably in a software/product
Company
-
Strong understanding of technical and functional roles in product organizations
-
Experience in building L&D frameworks from scratch
-
Exposure to LMS platforms and digital learning tools
-
Strong stakeholder management skills
Key Skills & Competencies
-
Strategic thinking with execution focus
-
Strong understanding of business metrics and performance drivers
-
Ability to translate business needs into learning interventions
-
Data-driven approach to measuring learning impact
-
Excellent communication and facilitation skills
What Success Looks Like
-
Measurable improvement in team performance and productivity
-
Strong alignment between learning initiatives and business outcomes
-
High adoption of structured learning programs
-
Clear visibility of capability development across the organization
Nice to Have
-
Experience in SaaS / BPO / Logistics tech domains
-
Certification in L&D, OD, or coaching
-
Experience working with cross-functional product teams
Note:
This role is not limited to training delivery. The expectation is to build a
performance-driven learning culture aligned with organizational goals.