This is your online home designed to provide you the right support needed to keep JBM functional in your organization. We are committed to give you the right support at the right point of time.
The continuity of business of our customers is of utmost importance to us. We respond to the request the same business day for all high priority requests such as server down, application failure or service has completely stopped. Other nature of request would be reviewed and prioritized as per our regular schedule. Our service desk would provide the status tracking of your pending tickets with us.
We request all our customers to keep their ANNUAL MAINTENANCE CONTRACT (AMC) active and enjoy a vast range of benefits. Please visit our JBM AMC section for details on the benefits
This provides an extensive user guide on how to use JBM. We also have a rich repository of self learning video training material on how to use JBM and also to train the team on BUSINESS PROCESSES which JBM automates. We regularly release the FAQs which can be a good source of knowledge and information
This is the heart of our support system. All your mail requests are tracked as tickets having a unique reference. Depending on the nature of the tickets, we always respond back based on our standard SERVICE LEVEL AGREEMENTS. We ensure timely resolution of issues faced by you based on the priority of criticality. Our support team keeps you updated on the progress and status of the issue resolution. The application administrator in your organization also has the facility to track the status of your tickets from the JBM’s customer portal.
We do welcome your critical feedback and inputs which will help us mature our product and also make the product more user friendly. Such feedback can be submitted to support@jupiterbs.com. We always take these internally as a CHANGE REQUEST (CR). Such CRs are processed and handled at the discretion of the management committee of JBM. Any customization requests which are deemed specific to a customer are always escalated to the commercial team for JBM, who will coordinate with you for processing the request further.
